The following information is required for us to be able to process your order correctly:
Please make sure your goods are clearly marked with address labels on the two shortest opposing sides of the pallet to ensure your goods arrive at the correct destination. Please use the facility on the booking page of our portal that allows you to print pallet labels and then securely tape your labels to the pallet.
In principal, it is the customers responsibility to ensure that goods are presented in a safe and secure condition for road delivery. As all of our collections/deliveries are made by goods on pallets, we request that all goods should:
*Pallets exceeding size and weight can be catered for. Please call our Customer Service Department for advice.
24hr Service: collect day 1 deliver day 2
Next day pallet delivery service is available to most postcodes within the UK, with the exception of some areas in the Scottish highlands and Islands. This service means the consignment is collected and delivered at any time the next day during the hours of 10.00-17.00. Please note: on a Bank Holiday a Next Day service booked on the Friday will not be delivered until the following Tuesday. A specific timed delivery or a timed AM/PM outside of these hours is available at a surcharge.
Next day pallet deliveries by 10.00 are only for postcodes within England and Wales. Next day services to Glasgow, Edinburgh and most rural areas are made by 10.30am. Next day services to Aberdeen are only delivered late afternoon.
48hr Service: collect day 1 deliver day 3.
An eco pallet delivery service is usually 48 hours after the day of collection with the exception of the Scottish highlands, Ireland and Islands, when a 72 hour service is provided. The delivery window is anytime during the hours of 10.00-17.00. A specific timed eco service and any time outside the hours of 10.00-17.00 can be accommodated at a surcharge.
We offer a Saturday delivery window at a small surcharge.
Sims Group can provide customers with specific timed deliveries and deliveries before 10.00 and after 17.00 at a small surcharge.
For more information regarding any of our services please contact our Transport Department.
Across the majority of the UK, we deliver between 10.00am and 5.00pm. Our service classifications are outlined fully in Service Definitions.
Specified timed deliveries can be arranged when booking your consignment, these deliveries will carry a surcharge. There is also a small surcharge for AM/PM specific deliveries.
*Please note: a reasonable time window of 30 minutes either side of a timed delivery is required.
Tail lift delivery with a pallet truck can be accommodated when no forklift is available on site. Pallets for delivery by tail lift should not weigh more than 750kg, we can offer a tail lift service between 750kg and 1000kg maximum utilising our lift assist service at a small surcharge. This utilises an electric pallet truck for such a need to safeguard the driver and recipient as well as the freight integrity. All pallets requiring tail lifts should have four way entry. Next day services to Glasgow, Edinburgh and most rural areas are made by 10.30am. Next day services to Aberdeen are only delivered late afternoon.
Tail lift deliveries only cover the removal of goods from the vehicle to the entrance of the recipients premises. Drivers will not drive vehicles onto private property or access any part of the internals of private property, this is to prevent damage that a large and heavy commercial vehicle may cause to driveways, walls etc. Further assistance is available on request at the time of booking, this may carry a surcharge for the extra time involved. Please speak to the Customer Service Department prior to booking with any concerns you may have.
We can provide you with your own confidential password and booking reference so you are able to book in and manage your own consignments. Through our online portal you also have access to pallet tracking and live POD capture. Along with our text/email ETA alert service giving a two hour window alert for deliveries. Further information about online booking is available from our Services menu or feel free to ask for further details about how to sign up for this service at no extra cost.
Although we use signature capture software which updates our system in real time, if you require hard copy of your PODs, these can be scanned in and available for you to view online via our portal (usually within 48 hours).